# Troubleshooting installation and 1st startUpdated 32 Days AgoPublicActions

### 1) All simulators, OS

#### swift does not start / connect

• Could be a Virus scanner/Security suite issue, maybe check if swift needs some permission there
• Firewall, ports open ....
• if you see something like "ASSERT failure in QList <T>::operator "index out of range", file C:\QT\5.12.0\msvc2017_64\include\ Qtcore/qlist.h,line 552" your settings could be corrupt, solution Reset the screen size
• sometimes it can help to uncheck and check again the simulator again (simulator settings)

#### The Qt WIFI problem

If you see messages like No network access point or No network and you are using WIFI then you likely suffer from a Qt bug. In some versions the Qt framework (the library swift uses) is broken. Qt has promised to fix that. However, you can try the following workaround. In your swift installation directory you will see a directory bearer, just remove this directory and try again.

### 2) Simulator specific

#### X-Plane specific

• Warn of XSquawkBox conflict
• XSwiftBus doesn't work properly if xsquawkbox or x-ivap is also installed since only one can have control of X-Plane multiplayer aircraft. swift will raise a warning in case another plugin is controlling the multiplayer aircraft.
• Remove or disable the conflicting plugin and restart X-Plane. Plugins are still loaded even if they are disabled. Disabled just means that any callbacks registered by the plugin will not be called. Some people have to remove the plugins from the folder, some do not.
• Maybe you consider a 3rd party tool like XPlane plugins xOrganizer
• Bluebell CSL models sunken in ground (vertical offset fix) , see XPlane aircraft too high or too low (wrong offset/CG)
• XPlane models in model set, but not rendered. Solution: CSL files need to be inside the XPlane folder. Moving the XPlane models might require to reload your swift model cache, then recreating the model set.
• swift cannot connect to XPlane simulator side plugin:
• Check if the settings of the swift side and XPlane side do match, XSwiftBus settings.
• If the simulator LED is "on" the simulator can be connected:
• HINT: Some users did have problems with spaces in their model directory paths
• Aircraft animation as gear down not working:
• There are some known conflicts with other XPlane add-ons as those keep common multiplayer animation datarefs (being shared between all pilot clients) locked and the swift dataref registration fails.
• In order to resolve the problem move the conflicting plugin out of your plugin folder and restart. The conflict is known to cause trouble with gear animations and such.
• Problems with the following plugins have been reported: all other client plugins like XSB, x-ivap, fscloud, fs2play

#### FS9 specific

• FS9 needs two connections: DirectPlay Multiplayer and FSUIPC since DP MP doesn't have all required details
• When you run FS9 as admin, then FSUIPC isn't connecting, because swift running as non admin blocks the connection. Run both as admin.
• Some people have have reported issues with models not from the aircraft folder of FS9

### 3) OS specific

#### Some issues with Mac OS

Not validated: Installation in Application failt, but in XPlane directory it works.

Last Author
kbasan
Last Edited
Sep 14 2019, 11:10 AM

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